East asian Language characters in the Subject Line of E-Mail Message Appear As Question Marks

SUMMARY

East asian Language characters in the Subject line of a Microsoft Outlook e-mai...

East asian Language characters in the Subject line of a Microsoft Outlook e-mail message may appear as question marks when the e-mail message is received. This problem may occur with any characters from a double-byte character set (DBCS).

CAUSE

The Subject line in Outlook relies on the character set defined by the operatin...

The Subject line in Outlook relies on the character set defined by the operating system on the client computer. To display Japanese characters in the Subject line of an e-mail message, your operating system must support Japanese.

NOTE: Windows 2000 and Windows XP are currently the only English-language Microsoft operating systems that support double-byte character sets. Outlook cannot display Japanese or Chinese characters in the Subject line of an Outlook e-mail message on the English-language versions of Microsoft Windows 95 or Microsoft Windows 98 operating system.

To display Japanese or Chinese characters in the Subject line of Outlook e-mail messages, install the appropriate language support files on Windows 2000 or Windows XP, and then set Japanese or Chinese as the default language for the operating system of the client computer. To install the Japanese or Chinese language support files and set Japanese or Chinese as the default language, use one of the following methods.

How to Enable Japanese Support In Windows 2000

1. Click Start, point to Settings, and then click Control Panel.
2. Double-click the Regional Options icon.
3. In the Regional Options dialog box, click to select the Japanese check box.
4. Click the Set default button.
5. In the Select System Local dialog box, click Japanese, and then click OK.
6. In the Regional Options dialog box, click Apply.
7. When you receive the following message, click Yes:
   Required files are already installed on your hard disk. Setup can use these existing files, or Setup can recopy them from your original Windows CD-ROM or from a network share.
   
   Would you like to skip the file copying and use the existing files? (If you click No, you will be prompted to insert your Windows CD-ROM or to supply a different location where the files can be found.)
8. When you are prompted to restart your computer, click Yes.

How to Enable Japanese Support In Windows XP

1. Click Start, point to Settings, and then click Control Panel.
2. Double-click the Regional and Language Options icon.
3. On the Languages tab, click to select the Install files for East Asian languages check box.
4. When you receive the following message, click OK:
   You chose to install the Chinese, Japanese, and Korean language files. This will require 230 MB or more of available disk space. The files will be installed after you click OK or Apply on the Regional and Language Options dialog box.
5. On the Advanced tab, click Japanese under the Language for non-Unicode programs section.
6. Click to select the Apply all settings to the current user account and to the default user profile check box.
7. When you receive the following message, click OK:
   You chose to apply these settings to the default user profile. These changes will affect the logon screen and all new user accounts. Some system services may require you to restart your computer before the changes will take effect.
8. In the Regional and Language Options dialog box, click Apply.
9. When you receive the following message, click Yes:
   The required files are already installed on your hard disk. Setup can use these files, or Setup can recopy them from your original Windows CD-ROM or from a network share.
   
   Would you like to skip the file copying and use the existing files? (If you click No, you will be prompted to insert your Windows CD-ROM or to supply a different location where the files can be found.)
10. Click Yes when you are prompted to restart your computer.

How to Enable Chinese Support In Windows XP/Windows 2003

1. Click Start, point to Settings, and then click Control Panel.
2. Double-click the Regional and Language Options icon.
3. On the Languages tab, click to select the Install files for East Asian languages check box.
4. When you receive the following message, click OK: You chose to install the Chinese, Japanese, and Korean language files. This will require 230 MB or more of available disk space. The files will be installed after you click OK or Apply on the Regional and Language Options dialog box.
5. On the Advanced tab, click Chinese under the Language for non-Unicode programs section.
6. Click to select the Apply all settings to the current user account and to the default user profile check box.
7. When you receive the following message, click OK: You chose to apply these settings to the default user profile. These changes will affect the logon screen and all new user accounts. Some system services may require you to restart your computer before the changes will take effect.
8. In the Regional and Language Options dialog box, click Apply.
9. When you receive the following message, click Yes: The required files are already installed on your hard disk. Setup can use these files, or Setup can recopy them from your original Windows CD-ROM or from a network share. Would you like to skip the file copying and use the existing files? (If you click No, you will be prompted to insert your Windows CD-ROM or to supply a different location where the files can be found.)
10. Click Yes when you are prompted to restart your computer.

Relevant RFCs: RFC 1554, 2237, 1468, 1815, 1922, 1556, 1557, 1522, 2821, 2822

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APPLIES TO

• Microsoft Outlook 2002 Standard Edition
• Microsoft Outlook 2000 Standard Edition, when used with:
• the operating system: Microsoft Windows XP
• the operating system: Microsoft Windows 2000
• Microsoft Office Outlook 2003

Keywords:

kbinfo KB324603

Installing East Asian Language Support Under Windows XP

This page outlines the steps for installing East Asian languages on a computer running Windows XP so that the user can both read and write in them. For Windows 2000 Professional and Windows Vista, please see the page on how to enable East Asian languages on Windows 2000 Professional and Windows Vista respectively, since the steps are somewhat different. Windows 95/98/Me/NT4 users have to download Asian language support and input editor files from Microsoft's Web site.

1. First open the Control Panel dialog box by clicking on the Start button, and then click on Control Panel. By default the Control Panel is in the new Category View. If that is the case, click on Date, Time, Language, and Regional Options under Pick a Category. If not, you can either click on Switch to Category View to bring it up, or work in the Classic View (in that case just double click on the Regional and Language Options icon to open the Regional and Language Options dialog box; go on to section (3)).
   
   
   


2. The Date, Time, Language, and Regional Options opens. Click on Regional and Language Options under or Pick a Panel Control icon.
   
   
   
   
3. You get the Regional and Language Options dialog box. Click on the Languages tab.
   
   
   
   
4. You are now under the Languages tab for the Regional and Language Options dialog box.
   
   
   
   Check the box for Install East Asian Languages under Supplemental language support. Then click Apply and OK.
   
   
5. Once the language files have been installed, click on the Details ... button under Text services and input languages while you are still under the Languages tab for the Regional and Language Options dialog box. You get the Text Services and Input Languages dialog box.
   
   
   
   Then click on the Add.. button under Installed services.
   
   
6. The next 3 sections explain how to install Microsoft Pinyin IME 3.0 for simplified Chinese. (A number of other input methods for Chinese are available.) For installing Microsoft New Phonetic IME 2002a for traditional Chinese, skip to section (11). For installing Japanese MS-IME Standard 2002 (which allows the writing of kana and kanji by romaji input), skip to section (14). I have not provided an example for installing Korean language input, but the steps should be similar to those for installing Japanese and Chinese.
   
   
7. After you have clicked the Add .. button under Installed services in the Input Locales tab while you are in the Text services and input languages dialog box as outlined in section (5), you get the Add Input Language dialogue box. Choose Chinese (PRC) from the drop-down list under Input Language, check the Keyboard Layout / IME button, and then pick Chinese (Simplified) - Microsoft Pinyin IME 3.0. Then click OK.
   
   
   
   
8. You are now back to the Text Services and Input Languages dialog box. Note that under Chinese (PRC) /Keyboard, Chinese (Simplified) - Microsoft Pinyin IME 3.0 is now listed. Click Apply and then OK.
   
   
   
   
9. After you have installed Chinese (Simplified) - Microsoft Pinyin IME 3.0, you may want to fine tune its properties. To do this, first select Chinese (Simplified) - Microsoft Pinyin IME 3.0 under Installed services in the Text Services and Input Languages dialog box by clicking on and highlighting it. Then click on Properties to bring up the Properties dialog box for Microsoft Pinyin 3.0.
   
   
   
   Experienced users will want to pick and choose their options. For new users, it is strongly recommended that the default options be left in place.
   
   
10. Microsoft Pinyin 3.0 allows toggling between traditional and simplified Chinese input, and so if you want to be able to write both traditional and simplified characters and you are comfortable with Pinyin romanization, you may not need to install a traditional Chinese input option additionally. (Skip this section if you don't want or need to enable toggling between simplified and traditional characters.)
    
    After you finished installing Chinese (Simplified) - Microsoft Pinyin IME 3.0, you should see a floating language bar near the top of the screen.
    
    
    
    If instead of the floating language bar, you see a language button on the taskbar on the bottom of the screen, click on the button to bring up a list of languages installed, and then click on Show the Language bar to bring it up.
    
    Once the language bar is up, click on it to bring up a list of languages installed, and select Simplified Chinese (PRC) by clicking on it. The Chinese lanuage bar comes up.
    
    
    
    By default the toggle button for switching between simplified and traditional does not appear on the language bar for Simplified Chinese in Windows XP (unlike the menu bar for MS-Pinyin98 under Windows 2000 Professional). To enable it, click on the select button (the bottom part of at the right side of the language bar) for additional user selectable settings.
    
    
    
    Move the mouse to the option Charset to highlight it, and then click to select it. Now the option menu contains a button for toggling between simplified and traditional characters.
    
    
11. This and the following 3 sections explain how to install Microsoft New Phonetic IME 2002a for traditional Chinese. After you have clicked on the Add .. button under Installed services in the Input Locales tab while you are in the Text services and input languages dialog box as outlined in section (5), you get the Add Input Language dialogue box. Choose Chinese (Taiwan) from the drop-down list under Input Language, check the Keyboard Layout / IME button, and then pick Microsoft New Phonetic IME 2002a. Then click OK.
    
    
    
    
12. You are now back to the Text Services and Input Languages dialog box. Note that under Chinese (Taiwan) /Keyboard, Microsoft New Phonetic IME 2002a is now listed. Click Apply and then OK.
    
    
    
    
13. After you have installed Chinese (Taiwan) /Keyboard, Microsoft New Phonetic IME 2002a, you may want to fine tune its properties. To do this, first select Chinese (Taiwan) /Keyboard, Microsoft New Phonetic IME 2002a under Installed services in the Text Services and Input Languages dialog box by clicking on and highlighting it. Then click on Properties to bring up the Properties dialog box for Microsoft New Phonetic IME 2002a.
    
    
    
    Experienced users will want to pick and choose their options. For new users, it is strongly recommended that the default options be left in place.
    
    
14. In my case because I am familiar with Pinyin romanization but not with other Chinese language input methods, I clicked the radio button for Legacy IME under the Settings tab of the Properties dialog box for Microsoft New Phonetic IME 2002a, and the HanYu Pinyin radio button under the Keyboard Mapping tab.
    
    
    
    
15. This and the following 2 sections explain how to install Japanese MS-IME Standard 2002. After you have clicked the Add .. button under Installed services in the Input Locales tab while you are in the Text services and input languages dialog box as outlined in section (5), you get the Add Input Language dialogue box. Choose Japanese from the drop-down list under Input Language, check the Keyboard Layout / IME button, and then pick Microsoft IME Standard 2002 ver 8.1. Then click OK.
    
    
    
    
16. You are now back to the Text Services and Input Languages dialog box. Note that under Japanese /Keyboard, Microsoft IME Standard 2002 ver 8.1 is now listed. Click Apply and then OK.
    
    
    
    
17. After you have installed Microsoft IME Standard 2002 ver 8.1 for Japanese, you may want to fine tune its properties. To do this, first select Microsoft IME Standard 2002 ver 8.1 under Installed services in the Text Services and Input Languages dialog box by clicking on and highlighting it. Then click on Properties to bring up the Properties dialog box for Microsoft IME Standard 2002.
    
    
    
    Experienced users will want to pick and choose their options. For new users, it is strongly recommended that the default options be left in place.
    
    There appears to be a bug in the English Windows version of Microsoft IME Standard 2002. Even though Hiragana is selected as the Default input mode, the IME always starts in Direct input mode. You have to manually change to Hiragana mode.
    
    
18. Voilà! You are now ready to both read and write Chinese and/or Japanese in your documents. You will see near the upper right hand corner of the Windows desktop the Language bar button , which allows users to change the input language in an application by left clicking on it to bring up the language choices available and then selecting and clicking the desired language. Note that within the same document you can change the input language by using the Language bar. You can produce a document with a mixture of different languages.
    
    
    
    
19. New users may want to take a look at the pages for writing Chinese and Japanese to get started quickly with working with Chinese and/or Japanese in their documents. Please see also the overview on reading and writing e-mail in Chinese and Japanese.

Mapped Drive Connection to Network Share May Be Lost

SYMPTOMS

On a computer that runs one of the versions of Windows that is listed at the be...

On a computer that runs one of the versions of Windows that is listed at the beginning of this article, if you map a drive to a network share, the mapped drive may be disconnected after a regular interval of inactivity, and Windows Explorer may display a red "X" on the icon of the mapped drive. However, if you try to access or browse the mapped drive, it reconnects quickly. This behavior occurs if the network share computer runs Microsoft Windows NT 4.0, Windows 2000, or Windows Server 2003.

CAUSE

This behavior occurs because Windows NT Server 4.0, Windows 2000 Server, and Wi...

This behavior occurs because Windows NT Server 4.0, Windows 2000 Server, and Windows Server 2003 can drop idle connections after a specified time-out period (by default, 15 minutes) to prevent wasting server resources on unused sessions. The connection can be re-established very quickly, if required.

RESOLUTION

To resolve this behavior, change the default time-out period on the shared netw...

To resolve this behavior, change the default time-out period on the shared network computer. To do this, use one of the following methods.

NOTE: You cannot change the default time-out period for Microsoft Windows 95-based computers and Microsoft Windows 98-based computers that have shared resources.

Registry Editor

NOTE: You cannot use this method to turn off the autodisconnect feature of the Server service. You can only use this method to change the default time-out period for the autodisconnect feature. WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.

Use Registry Editor to increase the default time-out period. To do this, follow these steps, and then quit Registry Editor:

1. Click Start, click Run, type regedit (Windows 2000 or Windows Server 2003) or type regedt32 (Windows NT 4.0), and then click OK.
2. Locate and then click the following key in the registry:
   HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\lanmanserver\parameters
   
   NOTE: The client side session is automatically disconnected when the idling time lasts more than the duration that is set in KeepConn. For this reason, the session is disconnected according to the less set duration value between AutoDisConnect and KeepConn. To modify the timeout duration in the client side during a UNC connection, specify the arbitrary time in KeepConn from registry value.
   Locate and then click the following key in the registry:
   HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Service\lanmanworkstation\parameters
   Value: KeepConn
   Data type : REG_DWORD
   Range : 1 to 65535 (sec)
   Default value: 600 sec = 10 mins
3. In the right pane, click the autodisconnect value, and then on the Edit menu, click Modify. If the autodisconnect value does not exist, follow these steps:
   1. On the Edit menu, point to New, and then click REG_DWORD.
   2. Type autodisconnect, and then press ENTER.
4. On the Edit menu, click Modify.
5. Click Hexadecimal.
6. In the Value data box, type ffffffff, and then click OK.

Command Line

NOTE: If you use this method, you may turn off the autotuning feature for the Server service.

To change the default time-out period for the autodisconnect feature of the Server service, open a command prompt, type the following line, and then press ENTER

net config server /autodisconnect:number

where number is the number of minutes that you want the server to wait before it disconnects a mapped network drive. The maximum value for this command is 65,535.

NOTE: If you set the autodisconnect value to 0 (zero), the autodisconnect feature is not turned off, and the Server service disconnects mapped network drives after only a few seconds of idle time.

To turn off the autodisconnect feature, open a command prompt, type the following line, and then press ENTER:

net config server /autodisconnect:-1

Cold Reset Steps for HP Printers

Restoring an HP Jetdirect print server to factory defaults (known as a cold reset) will erase all previous configurations and may require network administrative knowledge, permissions, and access to reconfigure it. A cold reset also allows the HP Jetdirect to broadcast DHCP and BootP packets, which will allow it to be configured by a DHCP or BootP server.

HP Color LaserJet 3700 series
Turn the printer on and allow the printer to start the power-on sequence, then press and hold the green checkmark key until all three lights on the control panel are lit. When Select Language appears on the display, press the Down Arrow key until Cold Reset appears on the display. Press SELECT and the printer will perform a cold reset and continue its power-on sequence.

HP Color LaserJet 2500 series
Hold down the green GO button while turning on the printer. Continue to hold the GO button until only the bottom three LEDs are on. Continue to hold the GO button for approximately five seconds after that (until the Attention light turns off).

HP Color LaserJet 4500, HP Color LaserJet 8500 and 8550 series
Hold down the green GO button for approximately five seconds while turning on the printer.

HP Color LaserJet 4600 series HP Color LaserJet 5500 series
Turn the printer on and allow the printer to start the power-on sequence, then press and hold the green checkmark key until all three lights on the control panel are lit. When Select Language appears on the display, press the Up Arrow key until Cold Reset appears on the display. Press SELECT and the printer will perform a cold reset and continue its power-on sequence.

HP Color LaserJet 5 series
Hold down ONLINE while turning on the printer.

HP Color LaserJet
Hold down ONLINE while turning on the printer.

HP LaserJet 9000 series HP LaserJet 4200, 4300 series
Turn the printer power off.
Hold down the SELECT (Checkmark) button, and then turn the printer power on. Continue holding down the SELECT (Checkmark) button until all three printer control-panel lights flash once and then remain on. This might take up to 10 seconds.
After the message SELECT LANGUAGE appears on the display, press the UP ARROW button or the DOWN ARROW button until COLD RESET is highlighted.
Press the SELECT (Checkmark) button. The printer performs a cold reset and then continues its power-on sequence.

HP LaserJet 4250, 4350 series
Turn the printer power off.
Power on the printer and watch for the memory count to begin.
Hold down the SELECT (Checkmark) button, when you see the memory count begin. Continue holding down the SELECT (Checkmark) button until all three printer control-panel lights flash once and then remain on. This might take up to 10 seconds.
After the message SELECT LANGUAGE appears on the display, press the UP ARROW button or the DOWN ARROW button until COLD RESET appears on the display
Press the SELECT (Checkmark) button. The printer performs a cold reset and then continues its power-on sequence.

HP LaserJet 9000mfp, HP LaserJet 4100mfp
Hold down the 6 key while powering on the printer. After all the LEDs come on, release the 6 key. Caution: The LEDs will flash initially. Do not release the 6 key until all LEDs are solidly lit on. Press and release the 9 key one time. Cold Reset is then displayed. Press and release the 6 key one time.

HP LaserJet 8000, HP LaserJet 4100, 4050, 4000, 5000 series, HP LaserJet 5 series
Hold down GO while turning on the printer.

HP LaserJet 2200, 2200dn, and 2200dtn
Hold down the GO button. Turn the printer on and continue to hold the GO button for five to ten seconds. Release the GO button after the Attention light turns on. (If the button is held down for 20 seconds or more after the LEDs come on, it may reset the page count and remove the serial number.)

HP LaserJet 2300
Turn off the printer. Turn it on and hold the green checkmark button until all three lights are on. When the lights are on, stop pressing the checkmark. When Select Language appears, press the Up Arrow button to select Cold Reset and press the green checkmark button again.

HP LaserJet 2100, 2100n, and 2100tn
Printers with firmware v 19991018 or higher can cold reset the HP Jetdirect using this method: Hold down the small JOB CANCEL button. Turn the printer on; continue to hold the JOB CANCEL button for seven to ten seconds, then release. Do not hold the JOB CANCEL button longer than 10 seconds. Printers with older firmware can cold reset the HP Jetdirect; however, the page count and serial number on the printer’s Configuration page will be lost (the serial number is, however, also printed on the back of the HP LaserJet 2100 printer). This procedure is for reference only and should be avoided if possible. Print a Configuration page. This will ensure that a hardcopy of the current page count and the electronic serial number is available. Turn off the HP LaserJet 2100 printer. After the power is off, press and hold JOB CANCEL. Turn the power on, and continue to hold JOB CANCEL until all of the LEDs come on or for five to 20 or more seconds after all of the LEDs come on.

HP LaserJet 5Si and 5Si MX
Hold down ONLINE while turning on the printer.

HP LaserJet IIISi, 4Si, HP LaserJet 4, 4V, 4 Plus series
Hold down ONLINE while turning on the printer.

HP LaserJet III and II series
Hold down the STATUS button on the card while turning on the printer - hold the button for at least 40 seconds.

HP Business Inkjet 3000 series
Turn off the printer. Press and hold the green SELECT key while turning the printer on. When all three status lights on the control panel light up (sequencing through the lights), release the green SELECT key. After Select Language appears on the front control panel, press the Down Arrow to "Cold Reset." Press the green SELECT key.

HP 2500c, 2500cm, 2500cxi, and 2500cse Professional series (Inkjet)
While holding down the GO button, turn on the printer.
When the printer is done initializing, Print Head Not Aligned will appear on the front panel. Realign the print head through the Diagnostics menu.

HP 2200, 2250, and 2600 Professional series (Inkjet)
Press and hold ITEM and RESUME together while turning on the printer (pressing POWER).

HP Deskjet 1600c and 1600cm printers
Hold down the BLUE button on the front panel for five seconds while turning on the printer.

HP Deskjet 1200c and1200 ps printer
Hold down SHIFT while turning on the printer.

HP Designjet 5000 series or 5500 series
Press the TOP button and make sure the plotter icon is on the display of the front panel, then press ENTER. Press the Up or Down Arrow until I/O Setup is on the display, then press ENTER. Press the Up or Down Arrow until ENTER is on the Display, then press ENTER. Press the Up or Down Arrow until Card setup is on the display, then press ENTER
Press the Up or Down Arrow until Advanced is on the display, then press ENTER. Press the Up or Down Arrow until Reset card is on the display, then press ENTER.

HP Designjet Color Pro GA
While holding down the GO button, turn on the printer.
Initializing. When the printer is done initializing, Print Head Not Aligned will appear on the front panel. Realign the print head through the Diagnostics menu.

HP Designjet 1050c or 1055cm
Press the TOP button and make sure the plotter icon is on the display of the front panel. Press the Up or Down Arrow until I/O Setup is on the display, then press ENTER. Press the Up or Down Arrow until Network card is on the display, then press ENTER. Press the Up or Down Arrow until Advanced is on the display, then press ENTER. Press the Up or Down Arrow until Reset card is on the display, then press ENTER.

HP Designjet 500 or 800 series
Press TOP, Highlight the printer icon, and then press ENTER. Press the Up or Down Arrow until I/O Setup is on the display, then press ENTER. Press the Up or Down Arrow until Card Setup is on the display, then press ENTER. Press the Up or Down Arrow until Advanced is on the display, then press ENTER. Press the Up or Down Arrow until Reset card is on the display, then press ENTER.